Refund policy

No Refund Policy: LED Light and Mirror Lip Gloss

We appreciate your purchase of our LED Light and Mirror Lip Gloss. To ensure clarity on our refund policy, please note that, under normal circumstances, we do not offer refunds for this product.

Exceptions for Damaged Items:
In the unfortunate event that your item arrives damaged upon delivery, we understand the need for prompt resolution. Please adhere to the following guidelines:

Contact Us Within 24 Hours:
To be eligible for a replacement due to damage during delivery, you must contact our customer support team within 24 hours of receiving the product.

Provide Necessary Information:
When reaching out, please provide your order number, details of the damage, and any relevant photos to help us assess the situation swiftly.

Replacement Process:
Upon confirmation of the damage, we will initiate the process for replacing the damaged item. The replacement will be sent at no additional cost to you.
Important Considerations:

This exception applies exclusively to items that have sustained damage during the shipping process.
Items returned without prior authorization or beyond the 24-hour window may not be eligible for replacement.
We strive to provide the best customer experience, and your satisfaction is our priority. If you have any questions or concerns, please don't hesitate to contact our customer support team at londonlarouge@gmail.com .

Note: This no refund policy, with the exception for damaged items, is subject to change, and any updates will be reflected on our website.